Returns, refunds and faulty items
Please contact Neo Network before returning a USB key. This helps us protect any private or confidential records you may have saved on it.
Faulty USB keys
If your supplied USB key is faulty, email info@neonetwork.vip with your order details and a description of the fault. We may ask for photographs or reasonable troubleshooting information. Where the USB is confirmed faulty, Neo Network will arrange an appropriate replacement or another remedy required by applicable consumer law.
Protecting your confidential records
Your tracker may contain personal, financial or confidential records. Do not post a used USB key to us unless Neo Network has provided return instructions. Make a backup where possible and remove your records securely before any authorised return. Neo Network cannot recover records from a lost, damaged or erased USB key.
Change-of-mind returns
For privacy and data-security reasons, we do not offer an additional voluntary return service for a used USB key containing customer records. This policy does not remove or limit any cancellation, refund, repair or replacement rights you have under applicable law.
Refunds and statutory rights
If the product is faulty, not as described or does not perform as it should, contact us promptly. Your statutory consumer rights remain unaffected. Any refund that is legally due will be handled using the original payment method where practicable.
Before sending anything
Contact Neo Network Support first and wait for written instructions. Unauthorised returns may expose your confidential information and may not reach the correct handling process.